Privacy Policy

Our Commitment To Privacy
At Encore, we are committed to protecting your privacy online. Our pledge is to safeguard any information we collect associated with you and your name, and will make every reasonable effort to use this information only as you request.

Collecting and Using Your Information

When you make an online purchase, the information you provide allows us to process and fulfill your order, and to notify you of your order status. We need to know your name, email address, billing and mailing addresses which is stored along with a record of the products you purchase. We also need to know your credit card number, expiration date and gift recipient information. Once an online order has been confirmed, credit card information and gift recipient information is not reused.

Protecting Your Information
When making an online purchase at, we use a secure server. When your browser communicates with a secure server all information is encrypted, keeping it private. This technology makes it safer to transmit your credit card information over the Internet. To use this server, your Web browser must support SSL (Secure Socket Layers).

Only authorized Encore employees have access to stored information. We safeguard information according to established security standards and procedures, and we continually assess new technology for protecting information. Our employees are trained to understand and comply with these information principles. All data is removed from the Server on a daily basis and is stored on a private network. Data is downloaded from our website via SSL to protect the data.
Encore will not sell, trade, or rent your personal information collected online to third parties.

Keeping Your Information Accurate

For customers and non-customers, you can send an email to requesting a change to your information or a copy of the information we have stored. We will make every reasonable effort to honor your wishes. Proof of identity is required.

How We Recognize You

In general, you can visit without revealing any information about yourself. It is our intent to let you know before we collect any information from you online.

Our site is not setup to track, collect or distribute personal information about you unless you complete and submit a form. We cannot, for instance, determine your email address by examining electronic records. We use the electronic records to compile statistics that about how collectively our visitors interact with our Web site. These statistics contain no personal information and are only used by Encore technical support staff.

Send Us Your Feedback
If you have concerns about your privacy with the Encore site, please tell us by submitting an email to We will make every reasonable effort to address your concerns. Or, give us a call at (800)-475-3091

Return Policy

Return Policy
Due to the personal nature of this product and FDA requirements, our products are not returnable. All sales are final. If parts are damaged or missing, please call us 1-800-475-3091 and we will be happy to assist you to replace items damaged, missing or not working.


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